Legal

AI & Call Recording Consent

Important disclosure about AI assistance, call recording, transcripts, monitoring and user consent.

Last updated: January 15, 2025 · Version 1.0

Transparent Conversations Build Trust.

Understand how AI assists conversations.

Calls may be recorded with applicable consent.

Transcripts and summaries support the service.

Opt out or adjust preferences where available.

This page explains how PromoChat uses AI, call recording, transcripts and related technologies, and why consent may be requested.

AI may assist with calling, chat, support, transcription and summaries to improve speed and service quality.

Calls may be recorded only when enabled and after the applicable notice or consent flow.

AI-generated transcripts and summaries help provide records, analytics and service improvements.

You may request a human team member. A transferred conversation may remain subject to the disclosed recording setting.

Recording and AI notices may be provided in-app, verbally, or through regional confirmation flows.

Consent requirements vary by location. Appropriate single-party or multi-party notices apply by jurisdiction.

You can opt out where available, request deletion, or adjust AI and recording preferences through settings or support.

Recordings and transcripts are secured, access-controlled and retained under the applicable retention configuration.

Contact consent@promochat.com for recording, AI assistance, transcript or consent questions.