Legal

Data Retention & Deletion Policy

How long PromoChat keeps calls, recordings, transcripts, files and account data - and how deletion requests work.

Last updated: January 15, 2025 · Version 1.0

Your Data. Your Control.

We store data needed to provide the service.

Periods vary by data type and purpose.

Request deletion subject to applicable limits.

Closure triggers a structured process.

This policy explains what information is retained and how you can request deletion of your data.

Stored categories include account information, communications, calls, chats, files, transcripts and usage data.

Retention periods differ by purpose, platform configuration, operational need and legal obligation.

Call metadata and enabled recordings are retained only for the configured period unless deleted sooner or legally preserved.

AI-generated transcripts and summaries follow configured retention rules and applicable obligations.

Uploaded content is stored while needed to provide services and removed when no longer required or upon a valid request.

Account closure starts a structured deletion process subject to legal and operational exceptions.

You may submit a verified deletion request at any time through support.

Some data may be retained longer for legal duties, security requirements, disputes or platform integrity.

Contact data@promochat.com about retention or deletion requests.