Legal

Contact, Grievance & Support Policy

How to reach support, submit grievances, escalate urgent issues and understand response timelines.

Last updated: January 15, 2025 · Version 1.0

We are Here When You Need Us.

Multiple ways to reach our team.

Clear targets for every request.

Fast-track urgent and critical issues.

Independent review and fair resolution.

Support covers PromoChat products, account access, features, billing, integrations and policy questions.

Reach us through in-app support, email or available live chat channels.

Submitted tickets receive an ID and status so progress can be tracked.

We aim to acknowledge support requests within 24 hours and respond based on issue type and priority.

Urgent or overdue issues may be escalated, with critical service, security and downtime concerns prioritized.

For independent review after support, contact grievance@promochat.com.

Contact billing@promochat.com for payments, invoices, subscriptions, refunds and disputes.

Support covers technical issues, API integrations, webhooks, setup and platform performance.

Report abuse, spam, fraud or misuse promptly for investigation.

Support channels, departmental email addresses and regional working hours are maintained in our contact directory.